Thumbrot Support
Contact us
For help, bug reports, privacy requests or questions, email Alexandru Struta at alexandrustruta@gmail.com. Please include your iPhone model, the iOS version (Settings › General › About) and the Thumbrot version (shown at the bottom of the game's Settings), and describe what happened. A screenshot helps. Do not send passwords or payment details. We aim to answer within a few days.
Common questions
Where are Settings?
Between games, tap the gear at the top right of the screen (it hides while a microgame is running). Settings has Restore Purchases, the Privacy Policy, the Terms of Use, Support, Report an ad, the page for developers who want to promote their game and, at the bottom, the version number. In Europe it can also show Privacy choices.
How do I restore Premium or Remove Ads?
Make sure you are signed in to the App Store with the Apple Account that bought it and that you are online. Then tap Restore Purchases in Settings, at the bottom of the Shop (the Shop button on the results card) or on the Premium screen. The game then tells you whether anything was restored. Coin packs and streak freezes are added once to the iPhone you bought them on, so Restore Purchases doesn't bring them back.
How do I cancel my subscription?
Open the iOS Settings app › Apple Account (your name at the top) › Subscriptions › Thumbrot › Cancel Subscription. Cancel at least 24 hours before the current period ends to avoid the next charge. Premium stays active until the end of the period you paid for. Deleting the game does not cancel a subscription. More help: Apple's guide to cancelling a subscription.
I was charged but my purchase is missing, or I want a refund.
For Premium or Remove Ads, first try Restore Purchases (see above). For a coin pack or streak freeze, close Thumbrot fully and open it again while online: the game then adds any purchase the App Store finished that hadn't reached it. Payments and refunds are handled by Apple, so we cannot refund you directly: request a refund from Apple. If the purchase still doesn't show up, email us with the date of the purchase.
How do I report an ad?
Every ad card (marked Ad) and every offer to watch an ad has a Report ad button, and every sponsored card (marked Sponsored) has a Report button. Tap it, pick what's wrong, then tap Email the report to send it to us; the report is also saved on your iPhone. You can report an ad from Settings too. Google's own ads also have an ⓘ button that reports the ad to Google directly.
Why do I see ads, and how do I turn them off?
Ads keep Thumbrot free. A full-screen ad appears on its own card between microgames, at most every few minutes and never in the middle of a game. Remove Ads (a one-time purchase) or Premium switches off these ads and the sponsored cards. With Remove Ads you can still choose to watch rewarded ads, for example to keep a run going.
How do I change my answer to the tracking question?
Open the iOS Settings app › Privacy & Security › Tracking and switch Thumbrot on or off. In Europe, you can also change your answer to Google's consent form in the game's Settings › Privacy choices. The game plays the same either way.
A microgame won't load, or the feed seems stuck.
Swipe up to the next card. If that doesn't help, close Thumbrot fully (swipe it away in the app switcher) and open it again; your progress is kept. The microgames need no internet connection; ads, sponsored cards and purchases do. If it keeps happening, update iOS and email us with your iPhone model and what you were doing.
How do hearts, revives and streaks work?
Each run starts with 3 hearts and losing a microgame costs one. When they run out, the results card offers to keep going once, by watching an ad (or with coins when no ad is available), and you can swipe up to start a new run. Your daily streak grows on each calendar day you finish at least one microgame, win or lose. Streak freezes from the Shop save it when you miss days, one per missed day, but only if you hold enough for every missed day; otherwise the streak starts again and you keep your freezes. With Premium, hearts are unlimited.
Where is my progress saved? How do I delete it?
Your coins, streaks and unlocked packs are saved only on your iPhone. There is no account and no cloud sync between devices. To delete everything the game stored, delete the app; we cannot recover it afterwards. A full iPhone backup (iCloud or computer) may still include it. Deleting the app does not cancel a subscription.
I make games. Can my game appear in Thumbrot?
Yes, through a free card swap. See Promote your game.