Chef Enzo Support
Contact us
For help, bug reports, privacy requests or questions, email Alexandru Struta at alexandrustruta@gmail.com. Please include your iPhone model, the iOS version (Settings › General › About) and the Chef Enzo version (shown on the game's App Store page or in TestFlight), and describe what happened. A screenshot helps. Do not send passwords or payment details. We aim to answer within a few days.
Common questions
How do I restore Chef Enzo Premium?
Make sure you are signed in to the App Store with the Apple Account that bought Premium and that you are online. In the game, tap ≡ (top right) › SETTINGS › RESTORE PURCHASES. You can also tap CHEF ENZO PREMIUM in Settings and use RESTORE PURCHASES there. If the game says “Please restart the game to reconnect to the store.”, close Chef Enzo fully and open it again.
How do I cancel my subscription?
Open the iOS Settings app › Apple Account (your name at the top) › Subscriptions › Chef Enzo Premium › Cancel Subscription. Cancel at least 24 hours before the current period ends to avoid the next charge. Premium stays active until the end of the period you paid for. Deleting the game does not cancel a subscription. More help: Apple's guide to cancelling a subscription.
I was charged but Premium is not active, or I want a refund.
First try RESTORE PURCHASES (see above). Payments and refunds are handled by Apple, so we cannot refund you directly: request a refund from Apple. If Premium still does not work, email us with the date of the purchase.
Where is my progress saved? Can I move it to a new iPhone?
Your progress, coins and items are saved only on your iPhone. There is no account and no cloud sync between devices. Deleting the app deletes your progress, and we cannot recover it. A full iPhone backup (iCloud or computer) restored to a new iPhone may bring it back. Restoring Premium does not restore game progress.
How do I turn the daily reminder on or off?
Tap ≡ (top right) › SETTINGS and tap Enable daily reminder (or Disable daily reminder). The reminder comes once a day at 18:00 your local time. The first time you turn it on, iOS asks for notification permission. You can also turn notifications off in the iOS Settings app › Notifications › Chef Enzo.
If notifications are allowed, Chef Enzo also tells you once when your free power-up is ready again (4 hours after you claim it in the POWER-UPS tab). To stop that alert, turn notifications off in the iOS Settings app › Notifications › Chef Enzo.
How do I change the music or sound volume?
Tap ≡ (top right) › SETTINGS and move the Music and Sound sliders. The game remembers your choice. The music credits are under SETTINGS › MUSIC CREDITS.
How do I turn vibration off?
Tap ≡ (top right) › SETTINGS and tap HAPTICS so it shows OFF. The game remembers your choice.
How do power-ups work?
Buy power-ups with coins in the SHOP; Premium's daily gift also gives one. Before the 3-2-1 countdown, pick up to two different power-ups for the level (not in Food Critic levels or Dish of the Day), then tap their buttons at the bottom of the screen to use them, even both at once. Tap (i) to see what each one does. A power-up you pick is used up when the level ends; one you catch during a level works only in that level.
Where is the Cookbook?
Tap ≡ (top right) › SETTINGS › COOKBOOK.
Is there an online leaderboard for Dish of the Day?
Yes. Tap ≡ (top right) › Dish of the Day and tap Sign in to Game Center before playing (only runs started while signed in can be posted). After a daily game, tap Submit score to post it, and Leaderboard to see today's ranking. The leaderboard restarts every day at 00:00 UTC. Signing in is optional: without it, your best score is saved on your iPhone.
Does the game have ads?
No. Chef Enzo 1.0 shows no advertisements and does not track you.
How do I report a bug?
Email us (see above) with your iPhone model, iOS version, Chef Enzo version, the level or screen where it happened and what you expected to see. A screenshot or screen recording helps a lot.